FAQ

We do not have have a shop front. We work from home and sell online. But you are welcome to collect orders placed through the website. Please arrange a time so we can make sure your order is ready & someone is home to meet you.

A)

Collectors Club

What is it and how does it work?

After we had quite a few people sending us details of our cards being flipped on Ebay for double the price. This is due to us charging reasonable prices so collectors can obtain their cards at decent prices. We feel that if we don’t do something to try and stop this then collectors will get frustrated and drop out of the hobby.

So what we have done is for the first 6 weeks or so after release of Elite we will put our listed prices up on the website and Collectors Club Members will get a discount.

Example – we want to charge $30 for a card so we list it at $50 and Collectors Club will get a 40% discount.

This will only apply to higher end cards such as Mojos & Signatures. After the 6 weeks is up we will drop the listed price to $30. Collectors will have a code attached to their email so only they can use the code and they will only be able to buy 1 of each card. We want to make sure we are giving collectors a good chance at completing their sets without being gouged.

To register is free all we ask you to do is please send an email to:

collectorsclub@goldcoasttradingcards.net

containing the following information.

 

Name :

Phone # :

Address :

Email :

Your #1 NRL Team :

How long have you been a Gold Coast Trading Cards customer :

 

We will be using this information to build the collectors club and must be completed.

Thank you for your Help & Support

New Zealand orders are now available

We have recently updated our delivery options on the website to now include New Zealand postage.

This means from now on postage will be automatically calculated for all New Zealand orders during the checkout process, making it easier for you to complete your collection.

For all existing New Zealand customers please be sure to update your shipping address when checking out to avoid additional postage costs.

A) It’s Back With A $50 Gift Card Up For Grabs Each Week.

To join is easy, free and only takes a few steps then once in gives you the opportunity to win a $50 website voucher for the top tipper each week. You can join today and win the next round.
Step 1) Sign up for a free account at https://www.nrl.com/. Gives you all the latest updates and news from the NRL world.
Step 2) Head over to the NRL.com Tipping page https://tipping.nrl.com/. This will add you to your general team tipping comp competing against your fellow team supporters.
Step 3) Head to the Comps > Join A Comp Page https://tipping.nrl.com/comps/join. From here you can search for public comps.
Step 4) At the top of the join a comps page you will find a box “Join a Private comp” in this box please add the following Pin MFH3FEJD and hit Join.
Finished) You have now joined our 2021 NRL Tipping competition, be sure to return to https://tipping.nrl.com/my-tips each week to enter your tips and margin for each round.
Each week the top tipper for that round will receive a $50 voucher if it is a tie the winners will be randomised to see who gets the voucher or they can opt to split the voucher.

A) We try our hardest to stay on top off all the latest news and information regarding NRL Trading Cards we post any important information on our Facebook accounts. Also any current Giveaways or Specials are announced here.

Facebook Page

https://www.facebook.com/goldcoast.tradingcards/

Facebook Group

https://www.facebook.com/groups/GoldCoastTradingCards

Discord

https://discord.gg/YQE7jcuSMX

A) We have multiple options including Bank Deposit, Paypal (Credit Card/Debit Card) & Cash on pickup.

We also offer Afterpay, Humm and Zip for orders over $100

A) Steps for all Redemption cards.

      1. Take Pictures or Scans of the Redemption card including Front & Back

      2. Email the card manufacturer (TLA/Select) with the pictures include in your email your Name, Phone #, Address & Details of the card.

      3. When posting the card to the Manufacturer please include a self addressed and stamped bubble mailer, this helps ensure the safe return of your cards and avoids additional postage costs.

TLA

Email: customerservice@tlaworldwide.com

Address:

TLA Customer Service

PO BOX 4550

Dandenong South VIC 3164

 

Select Australia

Email: customerservice@selectaustralia.com.au

Address: Select Australia

PO Box 82

Terrey Hills, NSW, 2084

A) NRL Trading Card Group Breaks feature a variety of sealed boxes and cases grouped together to provide an awesome chance at collecting some rare cards.

Standard Breaks have 16 spots and each spot is assigned a team either via Pick Your Team or Randomised.

PYT (Pick Your Team) Breaks allows you to pick your team once the break is filled we assign a break date and time via Facebook.

Random Team Breaks you choose a spot # and once the break is filled the spots are Randomised 3 times using Random.org then assigned to teams based on the Randomiser. We then encourage trading between the collectors to get a desired team. Trades must be notified to Gold Coast Trading Cards before the Break Commences

1) Brisbane Broncos

2) Canberra Raiders

3) Canterbury Bulldogs

4) Cronulla Sharks

5) Gold Coast Titans

6) Manly Sea-Eagles

7) Melbourne Storm

8) Newcastle Knights

9) North Queensland Cowboys

10) Parramatta Eels

11) Penrith Panthers

12) South Sydney Rabbitohs

13) St George Dragons

14) Sydney Roosters

15) Warriors

16) Wests Tigers

Please read the description for each break to find specific Break details. This will include whether it is a PYT or Random Team and also what is included in the break how many boxes and what series.

A) All our Live videos are hosted on both the Facebook group & Youtube please follow the links below to find both.

Facebook Gold Coast Trading Cards Group Page.

https://www.facebook.com/groups/GoldCoastTradingCards

Youtube Gold Coast Trading Cards Channel

https://www.youtube.com/channel/UC9_1XxNlE817786QYm7AbXg

A) All cards will be sent well protected as per Gold Coast Trading Cards Standard Practice and using Australia Post within 1 business day, unless otherwise noted on the Site.

Individual cards will be put in sleeves, team bags and top loaders as required and sent in bubble mailers.

A) Prepaid Satchels Have A Tracking Number this is for Album’s, Boxes, etc

Registered Post Have A Tracking Number

Standard Post Does Not Have A Tracking Number

To help guarantee the arrival of your order with Australia Post we recommend selecting Registered Post for your order. This will cover you for any loss or damage in transit up to $100.

We do not take responsibility for damaged or lost parcels if orders are not registered or have a Tracking Number.

A) We do buy NRL collections but unfortunately we don’t buy or trade individual cards.

A) Luckily we have close to 30,000 individual cards listed with prices dating back to 1963 and this is always growing. Meaning there is a good chance you will find the card you have listed here with a price even it is sold out.

A) Unfortunately we only deal with NRL Trading Cards.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at goldcoasttradingcards@live.com.au. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goldcoasttradingcards@live.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards or Live Breaks or Personal Box Breaks. Once an item is paid for and opened live, it cannot be refunded under any circumstances.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.